At SUM Enterprises, we aim to provide high-quality products and great customer service. If you are not satisfied with your purchase, you may return it under the conditions below.

1. Eligibility for Returns

  • Items must be returned within [X] days from the delivery date.

  • Products must be unused, in original packaging, and in the same condition as received.

  • Some items such as perishable goods, personalized products, or final sale items are not eligible for returns.

2. Return Process

  • Contact our support team at info@sum.enterprises with your order number and reason for return.

  • We will share the return instructions and shipping address.

  • Ship the item using a trackable courier service. Customers are responsible for lost or damaged returns.

  • Once we receive and inspect the item, we will notify you about approval or rejection of the return.

3. Refunds

  • Approved refunds will be issued to the original payment method within [X] business days.

  • Shipping charges are non-refundable.

  • If the product was defective or damaged on arrival, you will receive a full refund or replacement.

4. Exchanges

  • If you want to exchange an item for a different size or variant, please contact us.

  • Exchanges depend on product availability.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.

  • If the return is due to our error, we will cover the shipping cost.

6. Contact Us

For any questions about our Return Policy, reach out to:

SUM Enterprises
Email: info@sum.enterprises